Frquently asked questions

FAQ

SERVICES & LJC EXPRESS

What do the different types of service mean?

LJC EXPRESS 5 different types of service:

  • Doc (less than 500g) Normal service booking before 10am and send on the same day before 6pm.
  • Parcel (above 500g to 2kg) Normal service booking before 10am and send on the same day before 6pm.
  • Van (above 2kg to 20kg) Normal service booking before 10am and send on the same day before 6pm.
  • Van above 20kg please call customer service for booking.
  • Overweight / Oversize / Specific / Urgent / restricted / special delivery please call customer service for booking.

Can I arrange the timing of when the items are collected and delivered?

Yes, you can!
call / email our customer service for booking.

Are there items which LJC EXPRESS does not deliver?

Yes, you may refer to our Terms & Condition for the full list of items which we do not deliver.

Which areas are restricted / do you not deliver to?

Additional charge applies for restricted zones such as Jurong Island, Jurong Port, PSA Port, Sats, Aerospace Zone, Shipyard, Airline Road, ALPS Ave, Camps, Police base, Checkpoints, Constructions Site, Casino and Supply Base.

What if I need to deliver many bookings, how do I submit my orders?

You may submit your booking through the web through our Bulk order templates.
Contact us at accounts@ljcexpress.com.sg to find out more.

What are LJC EXPRESS operation hours?

We operate from Mon-Fri, 9am ~ 6pm.
Closed on Saturday ,Sunday and Public Holidays.

PARCELS / SIZE

Do I need to do my own packaging?

Yes! Please refer to our Terms & Condition on packing.

Do I need to enter my full address?

Yes! Please enter the full address (includes the road name, unit number, building name and postal code).
Kindly ensure the information is correct before confirming your orders.

If I need to arrange an Overweight / Oversize / Specific / Urgent / restricted / special delivery. Can LJC EXPRESS do it?

Yes, we can! please call customer service to arrange for booking (platform only available for normal service delivery).

How do I know if my cargos can fit into vehicle?

Bike: Maximum up to 2kg of parcel.
Van: Maximum length of cargos 2m (7 feet).

What is the largest/heaviest item you can deliver?

We deliver items no more than 1000cm (L+W+H Dimension) or items weighing more than 20kg.

Do LJC EXPRESS provide delivery above 20kg?

Yes,we do! please call customer service to arrange for booking.

DELIVERY STATUS

How can I track the status of my deliveries?

Using your consignment number, you can check where your items are via our Track order button online or via the mobile app.

Will I be updated during the delivery process?

Yes, we will update you the status of your item at every step of the way.

What if I need to modify / cancel my order, how can I do it?

Unfortunately, we do not allow you to modify or cancel your order.
Please email us at accounts@ljcexpress.com.sg / call 6396-6691.

What if there was no one there during collection or delivery?

We will try our best within all reasonable means to reach the recipient to complete the job.
Failing which, we will move off and consider this an unsuccessful attempt. For re-attempt Please make a new booking.

PRICING/ COMPENSATION

Do you charge for account opening?

No. Setup is free. Just contact us at accounts@ljcexpress.com.sg to arrange.

What types of account / payment mode do you have?

Cash,Credit, cheques, bank transfer and paypal.

What if my parcel is found to be damaged or lost?

LJC EXPRESS is subject to a maximum liability of S$100 per booking. We will investigate the matter thoroughly.
If in doubt, you may contact accounts@ljcexpress.com.sg.

How long does it take before I can get my refund?

Our refund policy is within 60-90 days from date of cancellation / report.